Shipping policy

Shipping Policy (PulseAU)

Last updated: 1 Jan, 2026

We do our best to get your order packed and moving as fast as possible. Most customers receive their order quickly — however, shipping timeframes can vary due to courier networks and other factors outside our control.

1) Dispatch Time

  • Orders are typically processed and dispatched within 1–2 business days.

  • During peak periods (sales, public holidays, major events), dispatch may take a little longer.

2) Estimated Delivery Times

Most orders are delivered within 2–7 business days from dispatch.

In some cases, delivery can take longer due to factors such as:

  • Customs processing / border clearance delays

  • Courier delays, missed scans, or items temporarily “stuck in transit”

  • Incorrect/incomplete address details provided at checkout

  • Returned to sender parcels (e.g., address issues, unclaimed deliveries, access restrictions)

  • Extreme weather, local disruptions, or peak shipping congestion

3) Tracking

Once your order is dispatched, you’ll receive a tracking link via email/SMS (if provided).
Please note: tracking can take 24–72 hours to update after dispatch, depending on the courier.

4) Address Accuracy (Important)

Please double-check your shipping address before placing your order.

If a parcel is delayed or returned due to an incorrect/incomplete address entered at checkout, we may need to:

  • re-ship the item once returned, and/or

  • charge a re-delivery fee to cover additional carrier costs (where applicable).

If you notice an address error, contact us immediately and we’ll do our best to update it before dispatch (we can’t guarantee changes once it’s shipped).

5) Lost, Delayed, or Missing Parcels (Our Timeframes)

If your parcel seems delayed, don’t stress — we will help.

We allow a 60-day delivery window from the date your order is dispatched to account for the rare cases where parcels are delayed due to customs/courier issues.

  • If your order has not arrived within 60 days, please contact us and we’ll open an investigation with the courier/supplier and work with you on the best resolution.

  • If your order is still not delivered within 3 months (90 days) from dispatch, we will take ownership of the issue and provide a resolution (e.g. replacement shipment or another appropriate outcome).

6) Returned to Sender

If your parcel is returned to sender, we’ll contact you as soon as we’re notified.

Common reasons include:

  • incorrect/incomplete address

  • delivery attempted but not collected

  • parcel refused by receiver

Once returned, we can re-ship the order after confirming the correct address.

7) Duties & Taxes (if applicable)

In rare cases, some orders may be subject to customs duties or import taxes depending on destination and local regulations. Any such charges are the responsibility of the customer.

8) Contact Us

If you need help with your delivery, tracking, or address updates, contact us here:

Email: support@pulseau.com
Hours: Monday 9am-5pm
Please include your order number so we can assist quickly.